Improving Security Guard Services Through Feedback Management
Why do property managers suffer from their security guards? Well the solution to that question may be either complicated or simple. There are lots of factors that will subscribe to the issues a property manager may have along with his security guards including whom the security guard company is, laws and regulations regarding security guards, budgetary constraints, the security requirements at the property under consideration, the property manager's clients, and the processes and procedures for security guard vendors to call only a few. As home manager you are able to control a few of these factors, while others you are able to only accept. Of those factors, the simplest to manage would be the processes and procedures you establish for your security guard company. These processes and procedures can alleviate 80 to 90% of the challenges that you encounter bodyguard services Houston TX.
Many property managers believe that it's the responsibility of the security guard company to make sure that the level of service that they supply remains at a high level. In truth, many of the issues with security guards begin with this erroneous belief. Although no you might dispute the truth that a vendor should supply the best service they are designed for providing, one must understand that security guard companies are a particularly unique type of vendor. Most vendors offer you a service that is usually pretty an easy task to verify when the work is being well done. As an example, in the event that you hire a landscaper and you note that the grass is unevenly cut, then a landscaper is not doing the work well. But with most guard companies, the degree of service that they supply is often not easily discernible. Are they hiring qualified employees? Do they train their guards adequately? Which kind of supervision do they give? Fortunately, most security guard companies do a good job at providing adequate service to most of their clients. Actually, with most security guard contracts, the degree of service initially meets and sometimes exceeds the property manager's expectations. Unfortunately, in several cases a gradual decline in the caliber of services seems to happen over time. Some property managers believe that this decline in quality will be anticipated with all guard companies, when the truth is that it shouldn't be expected.
There are four (4) major causes that the grade of service supplied by security guard companies will decline. Typically those reasons are:
1. Not enough feedback;
2. Guard and company aren't truly held accountable for poor performance;
3. Guards are poorly trained;
4. Inadequate supervision of the guards.
The simplest to fix of the four (4) could be the feedback that is given to the security guard company. Irregular feedback for your guard company often means missed opportunities for incremental increases in efficiency. If you should be a property manager who's on-property daily, the depth of feedback as you are able to provide to your security guard company might be fairly substantial when assessing the security guards that you see while you are there. You will see whether the guard is in uniform, if the guard knows how exactly to perform the job, and the guard's customer support skills. The question then becomes, how are the guards performing after 5pm and on the weekends, during the hours that you are not there? Are you still getting the exact same level of service? For property managers who are not on property daily, this question is a lot more significant.
Many property managers believe that it's the responsibility of the security guard company to make sure that the level of service that they supply remains at a high level. In truth, many of the issues with security guards begin with this erroneous belief. Although no you might dispute the truth that a vendor should supply the best service they are designed for providing, one must understand that security guard companies are a particularly unique type of vendor. Most vendors offer you a service that is usually pretty an easy task to verify when the work is being well done. As an example, in the event that you hire a landscaper and you note that the grass is unevenly cut, then a landscaper is not doing the work well. But with most guard companies, the degree of service that they supply is often not easily discernible. Are they hiring qualified employees? Do they train their guards adequately? Which kind of supervision do they give? Fortunately, most security guard companies do a good job at providing adequate service to most of their clients. Actually, with most security guard contracts, the degree of service initially meets and sometimes exceeds the property manager's expectations. Unfortunately, in several cases a gradual decline in the caliber of services seems to happen over time. Some property managers believe that this decline in quality will be anticipated with all guard companies, when the truth is that it shouldn't be expected.
There are four (4) major causes that the grade of service supplied by security guard companies will decline. Typically those reasons are:
1. Not enough feedback;
2. Guard and company aren't truly held accountable for poor performance;
3. Guards are poorly trained;
4. Inadequate supervision of the guards.
The simplest to fix of the four (4) could be the feedback that is given to the security guard company. Irregular feedback for your guard company often means missed opportunities for incremental increases in efficiency. If you should be a property manager who's on-property daily, the depth of feedback as you are able to provide to your security guard company might be fairly substantial when assessing the security guards that you see while you are there. You will see whether the guard is in uniform, if the guard knows how exactly to perform the job, and the guard's customer support skills. The question then becomes, how are the guards performing after 5pm and on the weekends, during the hours that you are not there? Are you still getting the exact same level of service? For property managers who are not on property daily, this question is a lot more significant.
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